Shipping & Refund


Shipping cost is based on the product weight and delivery location. The weight of any product can be found on its detail page.


Shipment and Tracking details

We use to send an email confirming the shipment of the order being placed, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail.


Tracking numbers for orders shipped might take around 24 business hours to become active on the courier websites.


VAT & Custom Duties


VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.


International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.


They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.


What if any Delays

Times to ship the product mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.


If, for any reason, there is going to be a delay in shipping because a item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.



Dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.


Return Policy

Excel Systems is committed to providing its customers complete satisfaction. Excel Systems strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Excel Systems is always ready and willing to go the extra mile for its customers. In case you are unsatisfied with the product received from Excel Systems, you may contact us with your complaints/ feedbacks which shall revert back to you at the earliest.




On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery.


Customer should also lodge a proper complain with the local office of the courier agency, so that Excel Systems may peruse the same in future, so as to avoid such occurrences in future.


In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at, within 24 hours of receipt of product.


Kindly retain all packaging materials and product until receipt of instructions of the Excel Systems regarding the same. In case of any other complaints, email us at within 24 hours of receiving the product.



DO NOT return any product, before receiving confirmation from Excel Systems for the same. In case any product is returned without such confirmation, Excel Systems does not guarantee any credit or replacement of the product.


The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Excel Systems shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.


All defective products being returned to Excel Systems shall be done ONLY through registered airmail/courier.


All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.


All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Excel Systems within (15) working days from receipt of confirmation for the same from Excel Systems.


Safe receipt of defective product by Excel Systems is sole responsibility of the customer. While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.


In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Excel Systems shall make the necessary modifications/alternations, In such cases when your ordered item is damaged during transit or wrong item is deliver to you, we will replace the item at no extra cost, provided that the request for replacement/return of item is made by you within 15 days from the receipt of the package.